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Virtual visit

Face-to-face care. Online convenience.

In a time of disrupted plans and cancelled events, there’s one thing that shouldn’t be postponed: your health. A virtual doctor visit brings care to you—at home or on the go. Through a secure video connection, your provider will listen to your concerns, answer your questions and recommend a treatment plan. Get the same quality care you’d expect in person, while saving time and travel. All you need is your mobile device and the Allina Health account app.

Schedule a virtual doctor visit today.
 

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Patient having a virtual visit over their phone

What to expect

A convenient alternative to in-person care, virtual visits can address more health conditions and services than you might expect. Virtual visits are available during regular clinic hours to people of all ages in Minnesota and Wisconsin. The cost is similar to an in-person visit, but you’ll save time and stress by avoiding travel, parking and busy waiting rooms.

Benefits include:

  • No travel, parking, or waiting rooms
  • Easy to do with kids around
  • Great for consults, follow-up care, questions and prescriptions
  • Private and secure connection via the Allina Health app
  • Personal, face-to-face communication
  • Predictable and comfortable format
  • Just as valuable as an in-person visit for many types of appointments

Not sure about a virtual visit? Watch this short video and find out what it’s like. It’s a new approach, but you’ll get the same level of care, attention and commitment that you’d expect from us in person.

Good for treating

Virtual visit appointments are best for:

These are just some of the care options available virtually. Check with your provider or clinic to see if your medical concern is right for a virtual visit.

Not available for:

  • Emergency or urgent care visits
  • Pre-operation or pre-procedure exams
  • Labs
  • Vitals
  • Adult physical
  • Well-child exam
  • Medicare wellness visit

Schedule a virtual doctor visit today

New to Allina Health? Call 1-888-425-5462 to schedule your virtual visit. If you already have an Allina Health account you can schedule online.

Choose from hundreds of providers who do virtual visits. Don’t have a regular provider? Not sure who to see? Use the search function to find an expert in the type of care you need. 

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What patients are saying about virtual visits

"My provider answered all my questions, and it was quick, easy, and still felt personal!"

 “I appreciate the virtual visit. It was very thorough and I didn’t have to drive to a clinic. Everything has been so easy. The scheduling, the appointments but mostly the CARE!”

“The entire process was very easy, convenient, and everyone involved was 100 percent comfortable with the virtual process. This instilled a lot of confidence in me, with this being my first virtual experience."

Good to know

Can I schedule a virtual visit for my child?
Virtual visits can be used for children from birth up to 12 years old.

  • The virtual visit must be done through the parent/guardian’s proxy account for the child.
  • Parent/guardian(s) who already have an Allina Health account can request proxy access for a child electronically.
  • Parent/guardian(s) who do not have an Allina Health account, will need to complete the child proxy access form to get an account for themselves and access to the child’s record.
  • The child with the health concern, must be present at the time of the virtual visit.

Can my teenager do a virtual visit?
Virtual visits are also an option for teenagers. Teens ages 13–17 can do virtual visits if they have an Allina Health account. Create an account online or call the account support line at 1-866-301-6698.

How much does a virtual visit cost?
A virtual visit usually costs the same as an office visit, but depends on your insurance plan. Virtual visits are not typically reimbursable with Medicare, but for a temporary period they will be reimbursed by Medicare to support patients and providers during the coronavirus outbreak. Contact your health insurance provider to understand the total out-of-pocket cost you may be responsible for following your virtual visit.

If your provider determines that your health concern can’t be addressed during your virtual visit and requires an in-person visit, you won’t be charged for the virtual visit if you are seen in-person the same day.

What if I need to have a physical exam?
Your care team will review your appointment needs in advance and will contact you if you should be seen in person. Also, during your virtual visit, if you provider determines that you need an in-person visit to complete the assessment, you will not be charged for the virtual visit.

If you need to come to the clinic on another day for lab work, immunizations or imaging tests, you will be charged for those services just as you would following an in-person visit. But you would not be charged for an additional virtual visit.

Can I schedule a virtual visit outside normal clinic hours?Virtual visits are available during standard clinics hours, but you can call or click anytime to set up your appointment. If you need care for common conditions outside of clinic hours, an Everyday Online consult is available 24/7 with no appointment required. Complete an online questionnaire and we’ll send a diagnosis and treatment plan within an hour. Certain medical conditions are excluded from Everyday Online consults, and you must be 65 years or younger.

Can I use an interpreter during a virtual visit?
We can help you with any unique needs for your virtual visit experience, including using an interpreter. Please call 1-888-4ALLINA (1-888-425-5462) for assistance prior to your visit.

Are virtual visits as private and secure as regular visits?
Yes. Unlike some health care providers that use commonly available video technologies like Zoom or Google Meet, our virtual visits happen via a secure, proprietary video connection within the Allina Health account, so you can feel confident that your privacy will be protected.

Will I need to show an area of my body that is normally covered by clothing?
Virtual visit appointments do not require you show areas of your body that are normally covered. If you have concerns or questions, send your care team a message within the Allina Health account, or call your clinic.

What do I need to do to prepare for a virtual visit?
If your visit requires any preparation, your care team will call you in advance to let you know.

Related links

Allina Health Everyday Clinic

This is a retail clinic location. We offer basic services for minor injuries and illnesses for patients 18 months and older. We do not see visits for workers' or injury compensation.

From the list below, please select the condition that best describes what you would like to be seen for. If you do not see what you are looking for, please visit an Urgent Care location or schedule a visit with your primary care provider.
I do not see my condition

Everyday On Wheels

Everyday On Wheels mobile clinic is not wheel chair accessible due to the size of the vehicle. Patients should be able to safely climb a short set of stairs to enter the mobile clinic.

Please arrive 10 minutes prior to your scheduled appointment time and have your mobile phone available for the provider to contact you when they are ready to see you.

We've changed how we provide some services with your care and safety in mind. Expanded virtual care services are available to schedule online. You can also call your clinic for help finding the best option.

Have you been to an Allina Health clinic or hospital before?

If you're not sure, choose No.

What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.