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Look to us as your trusted local source on coronavirus (COVID-19). Get the latest updates about changes to our services. Find resources and information to help you and your family.

Find the quickest way to connect to the right care you need.

Virtual visit

See your provider virtually. Save time and travel.

Get the care you need without leaving the comfort of your home. Virtual visits are a convenient care option offering you the flexibility to see your provider face-to-face, like a secure video meeting. All you need is your mobile device and the Allina Health account app.

Virtual visits are the best way to do non-essential clinic visits during the coronavirus outbreak.

How to schedule a virtual visit
How to join a virtual visit

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Patient having a virtual visit over their phone

Good for treating

A virtual visit is a great alternative to in-person care with your provider for a wide range of health conditions and services, more than you might expect. So instead of a trip to the clinic, you can avoid a busy waiting room and meet with a provider from the comfort and convenience of your own home.

Benefits include:

  • No travel, parking, or waiting room germs
  • Easy to do with kids around
  • Great for follow-ups, questions and prescriptions
  • Private and secure
  • Face-to-face communication when you can’t be in-person

Best for:

Not available for:

  • Emergency or urgent care visits
  • Pre-operation or pre-procedure exams
  • Labs
  • Vitals
  • Adult physical
  • Well-child exam
  • Medicare wellness visit

For all care options, visit Get Care Now.

As we continue to develop our virtual visit services, some of these care options may change.

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My provider answered all my questions, and it was quick, easy, and still felt personal!
—Virtual visit patient

This was my first virtual visit experience ever. The entire process was very easy, convenient, and everyone involved was 100 percent comfortable with the virtual process. They honestly seemed like old pros at it! This instilled a lot of confidence in me, with this being my first virtual experience.
—Virtual visit patient

I appreciate being able to talk to my doctor without having to leave my home.
—Virtual visit patient

Ready to schedule a virtual visit?

If you have an Allina Health account, sign in and choose “Schedule appointment.” (Call 1-866-301-6698 for help creating an account. We can also try to look up your account.)

Call us at 1-888-425-5462 for help scheduling your appointment.

Want help?

Follow these step-by-step instructions:

Good to know

Can people outside Minnesota use virtual visits?
You must be physically located in Minnesota to complete a virtual visit, but options for Wisconsin are coming soon.

Can I schedule a virtual visit for my child?
Virtual visits can be used for children from birth up to 12 years old.

  • It must be scheduled using proxy accounts.
  • Parent/guardian(s) who already have an Allina Health account can request proxy access for a child electronically.
  • Parent/guardian(s) who do not have an Allina Health account, will need to complete the child proxy access form to get an account for themselves and access to the child’s record.
  • The child with the health concern, must be present at the time of the virtual visit.

Can my teenager do a virtual visit?
Virtual visits are also an option for teenagers. Teens ages 13–17 can do virtual visits if they have an Allina Health account. Create an account online or call the account support line at 1-866-301-6698.

How much does a virtual visit cost?
A virtual visit usually costs the same as an office visit, but depends on your insurance plan. Virtual visits are not typically reimbursable with Medicare, but for a temporary period they will be reimbursed by Medicare to support patients and providers during the coronavirus outbreak.

If your provider determines that your health concern can’t be addressed during your virtual visit and requires an in-person visit, you won’t be charged for the virtual visit. If you complete a virtual visit and your symptoms later require you to go to a clinic for the same condition within seven days, you won’t be charged for the prior virtual visit

What if I need to have a physical exam?
Your care team will review your appointment needs in advance and will contact you if you should be seen in person. Also, during your virtual visit, if you provider determines that you need an in-person visit to complete the assessment, you will not be charged for the virtual visit.

If you need to come to the clinic on another day for lab work, immunizations or imaging tests, you will be charged for those services, but you would not be charged for an additional virtual visit.

Can I schedule a virtual visit outside normal clinic hours?
Virtual visits are available during standard clinics hours with your provider. If you need care outside of clinic hours, an Everyday Online consult is available 24/7 with no appointment required. Complete an online questionnaire, and we’ll send a diagnosis and treatment plan within an hour. Certain medical conditions are excluded from Everyday Online consults, and you must be 65 years or less.

Can I use an interpreter during a virtual visit?
We can help you with any unique needs for your virtual visit experience, including using an interpreter. Please call 1-888-4ALLINA (1-888-425-5462) for assistance prior to your visit.

Are virtual visits as private and secure as regular visits?
Yes. Our virtual visits are done using a secure video connection within the Allina Health account, so you can feel confident that your privacy will be protected.

Will I need to show an area of my body that is normally covered by clothing?
Virtual visit appointments do not require you show areas of your body that are normally covered. If you have concerns or questions, send your care team a message within the Allina Health account, or call your clinic.

What do I need to do to prepare for a virtual visit?
If your visit requires any preparation, your care team will call you in advance to let you know.

Related links

Allina Health Everyday Clinic

This is a retail clinic location. We offer basic services for minor injuries and illnesses for patients 18 months and older. We do not see visits for workers' or injury compensation.

From the list below, please select the condition that best describes what you would like to be seen for. If you do not see what you are looking for, please visit an Urgent Care location or schedule a visit with your primary care provider.
I do not see my condition

Everyday On Wheels

Everyday On Wheels mobile clinic is not wheel chair accessible due to the size of the vehicle. Patients should be able to safely climb a short set of stairs to enter the mobile clinic.

Please arrive 10 minutes prior to your scheduled appointment time and have your mobile phone available for the provider to contact you when they are ready to see you.

We've changed how we provide some services with your care and safety in mind. Expanded virtual care services are available to schedule online. You can also call your clinic for help finding the best option.

Have you been to an Allina Health clinic or hospital before?

If you're not sure, choose No.

What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.