You likely didn’t plan to suffer through a workday with a sinus infection or cut your finger making dinner. But, you can be seen quickly for unexpected illness, infection or injury, at a time that fits your schedule. Urgent care is a convenient choice when your clinic is closed or you can’t get an appointment that fits your schedule.
Our urgent care locations are open late, including weekends and most holidays. Walk-ins are always welcome, or you can check wait times and hold your spot in line until your arrival time with On My Way. You can also use virtual urgent care for many conditions.
What it is
Urgent care treats you and your loved one – baby, child or adult – for most of the same non-life-threatening illnesses or injuries you would see your primary care provider for, on a walk-in basis. You can also visit an urgent care provider virtually from the comfort of your home.
Choose your virtual urgent care visit option:
Good for treating
Visit urgent care in-person or virtually for a non-life-threatening illness, infection or injury, such as:
- abdominal pain
- asthma or breathing trouble
- back pain
- burn, frostbite, sunburn
- cough, cold or flu symptoms
- cut or bruise
- ear pain
- eye irritation or injury, or minor changes in vision
- migraine and headache
- pink eye
- respiratory infection
- sinus infection
- skin infection
- sprain or bone break
- sore throat
- urinary tract infection
What to expect
When you use On My Way, your name will be placed on a list of patients who need to be seen at a specific urgent care location. Unlike an appointment, the waitlist is based on an estimated time. Your wait time may vary based on the number of patients and the severity of their care needs. This means if someone comes in after you with a more serious problem, they may be seen before you. When you arrive, the front desk staff will provide your estimated wait time.
Walk-ins are always welcome. You do not need to use On My Way to be seen at urgent care. We’ll always do our best to see you quickly.
Whether you walk in or use On My Way, your wait time will vary depending on the severity of your needs and the number of other patients at that urgent care location.
All major health plans are accepted. Your insurance provider will be able to tell you your copayment, what is and isn’t covered under your plan, and how much you will be responsible for paying out-of-pocket.
Good to know
You may find yourself in situations where you are unsure where to go for health care. Here is a basic rule of thumb to help you decide the right place to get care. Go to:
- the nearest emergency department (ED) or call 911 if you have any signs or symptoms of a life-threatening condition – emergency departments are open 24/7
- urgent care for non-life-threatening illness, infection or injury, when your clinic is closed or you can’t get a convenient appointment
- Everyday Clinics for a less expensive option for the treatment of minor illness, injury or skin issues
- primary care clinic for scheduled appointments, including physicals (annual, sports and return to work), preventive care, ongoing care and treatment for chronic conditions
- Everyday Online a less expensive option for the treatment of a variety of common everyday conditions virtually, when you don’t want to travel to a health care setting or you can't get a convenient appointment
What to expect during your virtual urgent care visit
- To see the next available provider, start an on-demand virtual visit.
- Virtual urgent care is not available for emergency visits, physicals, procedures, X-rays, stitches or hands-on treatment.*
- Virtual and walk-in urgent care is offered at a single, transparent price of $124 or less, depending on your health insurance plan. Some conditions may require follow-up care visits resulting in additional charges.
Hours are weekdays, 8 a.m.-7 p.m. and weekends, 9 a.m.-4 p.m.
*If you have chest pain, unusual shortness of breath, stroke symptoms or other warning signs of a medical emergency, please call 911 or visit the Emergency Department.
If you are already an Allina Health patient, our urgent care providers will be able to access your health record. Your Allina Health primary care provider will be kept up-to-date on the urgent care received via your electronic health record.
Source: Allina Health Urgent Care and Allina Health Patient Education
Reviewed by: Paul Reicho, MD
First published: 2/24/2012
Last reviewed: 1/12/2017