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Everyday Online and eVisits

Allina Health offers two quick and convenient online questionnaire-based care options – Everyday Online and eVisits.

Everyday Online is available for most common conditions 24/7. Both new and existing patients can use this service. You will get a treatment plan from a provider in one hour or less. With eVisits, you can get health guidance directly from your primary care provider from home or on the go without being seen in person. 

Learn more below about the benefits of each of these options.

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About Everyday Online Virtual Care

When you don’t have time in your busy day to visit a clinic, save time with Allina Health Everyday Online. Our team of board-certified providers treats a variety of common everyday conditions virtually for all ages. Answer a few online questions about your condition, and a provider will send you a diagnosis and treatment plan within one hour. 

Everyday Online virtual care costs just $49, or your insurance co-pay, whichever is less. If you cannot be treated with Everyday Online, you will not be charged.

Allina Health Everyday Online is an online medical clinic giving you convenient online care for common everyday conditions 24/7, including holidays.

Take the following steps to start your Everyday Online virtual visit: 

  1. Sign in with your Allina Health account or email address. You do not need an Allina Health account for Everyday Online.
  2. Answer a few short questions about your symptoms. This typically takes about five to 15 minutes.
  3. Enter your insurance and payment information.
  4. A provider reviews your information. They will share your diagnosis and personalized treatment plan, including any necessary prescriptions.
  5. Now you’re on your way to feeling better without missing a beat in your busy day.

When you should use Everyday Online

You can use Everyday Online any time, including holidays.

Everyday Online can treat many common health conditions for children and adults up to age 65. An Everyday Online diagnosis isn’t right for every condition. We are not able to give Everyday Online treatment for anyone with a severe health problem, including emphysema, diabetes, heart failure and immune disorders.

If your health concern isn’t addressed with Everyday Online, you will not be charged for Everyday Online virtual care and may be directed to the closest clinic or urgent care. 

What conditions can be treated by Everyday Online

  • acne
  • athlete’s foot
  • burns
  • canker sore
  • cold or influenza (flu)
  • cold sore
  • constipation and/or diarrhea
  • diaper rash
  • ear pain
  • eczema or dermatitis
  • exposure to a sexually transmitted infection
  • hay fever or other allergies
  • head lice
  • heartburn or acid reflux (gerd)
  • hives
  • influenza prevention
  • ingrown nail
  • insect bites
  • jock itch
  • low back pain
  • motion sickness prevention
  • pink eye (conjunctivitis)
  • rash
  • ringworm
  • sinus infection
  • stye (eyelid bump)
  • sunburn
  • swimmer’s ear
  • tick bite
  • tinea (fungal skin infection)
  • urinary problems
  • urinary tract infection (UTI)
  • vaginal yeast infection
  • whooping cough (pertussis) exposure

More about Everyday Online virtual care

You must be physically located in Minnesota or Wisconsin to use Allina Health Everyday Online. You must be 18 or older to create an account.

Insurance coverage and cost

Online visits cost $49, or your insurance co-pay, whichever is less. This cost does not include necessary prescriptions, over-the-counter treatments or follow-up visits you may need. 

You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed. Everyday Online is not currently reimbursable with Medicare.

Prescriptions

Everyday Online providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate, but are unable to prescribe pain medications or narcotics. If a prescription medication is part of your treatment plan, you can send it to your pharmacy. Allina Health Everyday Online is not an online pharmacy and does not fill prescriptions.

About eVisits

Consider an eVisit when you need quick, secure and convenient online care from a provider you’ve seen before. You can start an eVisit for non-emergency care from home or on the go instead of scheduling an appointment. 

You’ll fill out a questionnaire about your symptoms, and your provider (or a provider you have seen) will respond with a personalized care plan within two business days. 

What conditions can you treat with eVisits?

  • back pain 
  • birth control evaluation
  • cough
  • headache 
  • heartburn
  • pink eye 
  • sinus problems 
  • urinary tract infection
  • vaginal discharge or irritation
  • general eVisit (ongoing concerns or other health conditions) 

How do eVisits work?

  • Fill out a short questionnaire to describe your symptoms, typically taking 15-20 minutes.
  • Upload pictures, if applicable to your condition.
  • Update your medication, allergy, and insurance information.
  • Submit your questionnaire.
  • Another provider may contact you if your primary care doctor isn’t available within two business days of submitting your questionnaire.
  • Receive a diagnosis and personal care plan via your Allina Health Account within two business days.

Note: Some conditions are not suitable for an eVisit. You will not be charged for an eVisit if your provider recommends other care.

When are eVisits available?

eVisits are available at all times, 24 hours a day, seven days a week. If you submit your question when your provider isn't in the office, you'll hear back from them during their regular office hours.

How quickly will I receive results?

You will receive results within two business days. If you’re having trouble with your eVisit, please call the Customer Experience Center at: 1-888-425-5462.

How much does an eVisit cost?

Your eVisit costs $49, which will be billed after the visit, and may be covered by insurance. You’ll enter your payment information after completing a short questionnaire. Some conditions are not suitable for an eVisit. If we recommend other care, you will not be charged for an eVisit.

Talk with your insurance provider about medical coverage before scheduling an eVisit. 

Who will provide me care?

You will choose from a list of providers you have seen before. If your preferred provider is out of the office, a different provider in the same practice may reply. 

What if I have questions after receiving my diagnosis and care plan?

If you have questions, you can send a message back to your provider. 

Related links

Source: David Ingham, DO
Reviewed by: David Ingham, DO

First published: 2/20/2018
Last reviewed: 9/7/2021

Allina Health Everyday Clinic

This is a retail clinic location. We offer basic services for minor injuries and illnesses for patients 18 months and older. We do not see visits for workers' or injury compensation.

From the list below, please select the condition that best describes what you would like to be seen for. If you do not see what you are looking for, please visit an Urgent Care location or schedule a visit with your primary care provider.
I do not see my condition

Everyday On Wheels

Everyday On Wheels mobile clinic is not wheel chair accessible due to the size of the vehicle. Patients should be able to safely climb a short set of stairs to enter the mobile clinic.

Please arrive 10 minutes prior to your scheduled appointment time and have your mobile phone available for the provider to contact you when they are ready to see you.

We've changed how we provide some services with your care and safety in mind. Expanded virtual care services are available to schedule online. You can also call your clinic for help finding the best option.

Have you been to an Allina Health clinic or hospital before?

If you're not sure, choose No.
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What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

Health insurance coverage for physicals varies depending on your plan. Contact your insurance provider to verify coverage, especially if you've scheduled less than a year from your last physical exam.
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What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

Health insurance coverage for physicals varies depending on your plan. Contact your insurance provider to verify coverage, especially if you've scheduled less than a year from your last physical exam.
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