Virtual Care and eVisits

When you don’t have time in your busy day to visit a clinic, save time with Allina Health Virtual Care. Our team of board-certified providers treats a variety of common everyday conditions virtually for all ages. Answer a few online questions about your condition, and a provider will send you a diagnosis and treatment plan within one hour. 

Virtual Care virtual care costs just $49, or your insurance co-pay, whichever is less. If you cannot be treated with Virtual Care, you will not be charged.

Allina Health Virtual Care is an online medical clinic giving you convenient online care for common everyday conditions 24/7, including holidays.

Take the following steps to start your Virtual Care virtual visit: 

1. Sign in with your Allina Health account or email address. You do not need an Allina Health account for Virtual Care.
2. Answer a few short questions about your symptoms. This typically takes about five to 15 minutes.
3. Enter your insurance and payment information.
4. A provider reviews your information. They will share your diagnosis and personalized treatment plan, including any necessary prescriptions.
5. Now you’re on your way to feeling better without missing a beat in your busy day.

When you should use Virtual Care

You can use Virtual Care any time, including holidays.

Virtual Care can treat many common health conditions for children and adults up to age 65. An Virtual Care diagnosis isn’t right for every condition. We are not able to give Virtual Care treatment for anyone with a severe health problem, including emphysema, diabetes, heart failure and immune disorders.

If your health concern isn’t addressed with Virtual Care, you will not be charged for Virtual Care virtual care and may be directed to the closest clinic or urgent care. 

What conditions can be treated by Virtual Care

• acne
• athlete’s foot
• burns
• canker sore
• cold or influenza (flu)
• cold sore
• constipation and/or diarrhea
• diaper rash
• ear pain
• eczema or dermatitis
• exposure to a sexually transmitted infection
• hay fever or other allergies
• head lice
• heartburn or acid reflux (gerd)
• hives
• influenza prevention
• ingrown nail
• insect bites
• jock itch
• low back pain
• motion sickness prevention
• pink eye (conjunctivitis)
• rash
• ringworm
• sinus infection
• stye (eyelid bump)
• sunburn
• swimmer’s ear
• tick bite
• tinea (fungal skin infection)
• urinary problems
• urinary tract infection (UTI)
• vaginal yeast infection
• whooping cough (pertussis) exposure

More about Allina Health Virtual Care

You must be physically located in Minnesota or Wisconsin to use Allina Health Virtual Care. You must be 18 or older to create an account.

Insurance coverage and cost

Online visits cost $49, or your insurance co-pay, whichever is less. This cost does not include necessary prescriptions, over-the-counter treatments or follow-up visits you may need. 

You may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed. Virtual Care is not currently reimbursable with Medicare.

Prescriptions

Virtual Care providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate, but are unable to prescribe pain medications or narcotics. If a prescription medication is part of your treatment plan, you can send it to your pharmacy. Allina Health Virtual Care is not an online pharmacy and does not fill prescriptions.

Consider an eVisit when you need quick, secure and convenient online care from a provider you’ve seen before. You can start an eVisit for non-emergency care from home or on the go instead of scheduling an appointment. An Allina Health account is required to access eVisits.

You’ll fill out a questionnaire about your symptoms, and your provider (or a provider you have seen) will respond with a personalized care plan within three business days. 

Keep in mind that eVisits should only be used for non-urgent medical conditions and mental health concerns. In a medical or mental health emergency, call 911 immediately.

Are eVisits available for children and teens?

An eVisit for a patient who is aged 17 or under may be submitted by the patient's parent or legal guardian. eVisits are not available for teen confidential services. Note: If you submit an eVisit for a minor child, you attest you are a parent and/or legal guardian and have the legal right to access the child’s medical information and to complete an eVisit on the child’s behalf.

What conditions can be treated with an eVisit?

• back pain 
• birth control evaluation
• cough
• headache 
• heartburn
• pink eye 
• sinus problems 
• urinary tract infection
• vaginal discharge or irritation

How do eVisits work?

• Fill out a short questionnaire to describe your symptoms, typically taking 15-20 minutes.
• Upload pictures, if applicable to your condition.
• Update your medication, allergy and insurance information.
• Submit your questionnaire to be reviewed by your provider or another provider you have seen. If the provider you select is out of the office, a different provider within your provider’s practice may reply.
• Receive a diagnosis and personal care plan via your Allina Health Account within three business days.

Note: Some conditions are not suitable for an eVisit. You will not be charged for an eVisit if your provider recommends other care.

When are eVisits available?

You may submit an eVisit at any time, 24 hours a day, seven days a week. If you submit your question at a time when your provider isn't in the office, you'll hear back from your provider during their regular office hours.

How quickly will I receive results?

You will receive results within three business days. If you’re having trouble with your eVisit, please call the Customer Experience Center at: 1-888-425-5462.

How much does an eVisit cost?

Your eVisit costs $49, which will be billed after the visit, and may be covered by insurance. You’ll enter your payment information after completing a short questionnaire. Some conditions are not suitable for an eVisit. If we recommend other care, you will not be charged for an eVisit.

Talk with your insurance provider about medical coverage before scheduling an eVisit. 

Who will provide my care?

You will choose from a list of providers you have seen before. If your preferred provider is out of the office, a different provider in the same practice group may reply. 

What if I have questions after receiving my diagnosis and care plan?

If you have questions, you can send a message back to your provider.