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Hospice

The best care possible at the end of life

The last stages of a terminal illness can be very difficult for patients, their families and their caregivers. Hospice is a special type of care that seeks to make the time easier. Hospice treats the physical, emotional and spiritual needs of the patient, and focuses on comfort and having the highest quality of life possible. This is known as comfort care. Every hospice patient and family is assigned to a hospice team who will work with them and the patient’s caregiver to create a plan of care according to the patient's needs.

A patient talks to a hospice caregiver

What if the focus during life’s final months...

...was on living instead of dying?

“If I thought about it at all, I always thought hospice was a place you go for your final days. But then life took some turns and I found that I needed hospice care. And it’s not what I thought. I learned that I can stay at home as I wish and spend priceless time with my family and friends."

A couple discusses hospice care with a provider.

What if end-of-life care was as much...

...for the family as it is for the patient?

​“One of the toughest days of my life was when I learned my husband, Walt, had only a few months left to live. He’d been very sick for a long time. Some days, I felt more like his full-time caregiver than his wife. Then his doctor recommended we get help from Allina Health Hospice, and that really changed things."

A patient receives hospice care

What if experts caring for you during end of life...

...seemed more like family?

“Watching people who clearly love each other take care of each other is inspiring. That’s why I’ve always approached caring for patients like Walt – and supporting his wife, Sarah – like they’re my own parents. There’s something especially sacred about caring for a person during their final months of life."

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About hospice

Hospice is available to any patient whose primary care provider believes he or she has six months or less to live. The decision to seek hospice care is not an easy one. The patient and his or her family can talk with the hospice team about the care and services available through hospice, and determine whether the patient would benefit from receiving this care. The hospice team is available at any time during a patient's life-limiting illness to discuss the appropriateness of this care. When the patient is ready to focus on symptom control and pain management or comfort care, hospice is appropriate.

Hospice is available to patients at home or at another location such as a hospice inpatient facility, hospital, skilled nursing facility, an assisted living facility or a residential hospice.

Allina Health Hospice is available to anyone living in our service area, which includes 33 Minnesota counties and three Wisconsin counties. While the visits of the Hospice Team are intermittent, based on a schedule that is planned with the patient and family, hospice nurses are available on-call 24 hours a day, seven days a week, including holidays.

The hospice care team and care plan

Every hospice patient and family has a dedicated hospice care team. This builds relationships between the patient, family and hospice team.

The hospice team works with the primary care provider, patient and family to set up a care plan that honors the patient's goals, values and wishes. This plan describes who will visit, how often they will visit and what they will do. The plan will also determine the need for medicines, medical equipment and whatever else may be needed. The purpose of the plan of care is to focus on comfort, not to find a cure. It’s a guide for patients and family to help make the most of their remaining time together.

Components of hospice care

Care coordination. It can be difficult to know what type of care is needed at each stage of illness. Care coordinators are available to help determine this and connect you with the resources to get that care.

Personal care can include bathing, shaving, dressing changes, linen changes and household services to keep a safe and clean living space. Hospice home health aides are trained and certified to help care for the patient at home.

Symptom management is also called comfort care. It treats the physical, emotional and spiritual needs of the patient while focusing on comfort and having the highest quality of life possible. The nurse case manager provides pain and symptom management. He or she is a registered nurse (RN) and may also be a certified hospice and palliative care specialist.

Companionship and support are available from trained hospice volunteers. A volunteer coordinator on the hospice team will call the patient or family to talk about how a volunteer might help. Volunteers can help by visiting patients for socialization, providing respite to give a caregiver a break from caregiving responsibilities, doing light housework or preparing meals.

Spiritual care is a broad service available to the patient throughout his or her stay. It is tailored to the patient's personal and spiritual points of view, regardless of his or her faith, religion or cultural background. The chaplain can provide support by listening to the patient's life stories and experiences, and talking about any spiritual concerns the patient may have. The chaplain also provides guidance and explores the role of spirituality in illness, suffering and healing. Together, the chaplain and the patient's spiritual leader make sure the patient is getting the highest quality of spiritual care.

Grief counseling is available for 13 months after the patient's death. Family members will receive information about grief counselors at Allina Health Hospice by mail after the death of their loved one. Some of the resources available include booklets and bibliographies, referral lists for local support groups, phone counselors, volunteer grief support visitors and grief counselors.

Community resources can be recommended through your social worker. Resources include patient counseling, family or caregiver counseling, financial and legal information (such as power of attorney, Family and Medical Leave Act, money management or social security application), discharge planning, children's support and patient and family advocacy.

Other therapies such as physical, music and massage therapy are available on a limited basis. These therapies treat the patient's symptoms and make the patient more comfortable. Your case manager will be able to determine the availability of these therapies based on the patient's plan of care.

We honor veterans

Allina Health Hospice is proud to be a Level 4 participant in the We Honor Veterans program. Our staff understand the unique needs of veterans and are prepared to meet the specific challenges that veterans and their families may face at the end of life.

Care levels at home-based hospice care

  • Home-based hospice care
    Home-based hospice care might take place in the home or other places of residence, such as a nursing facility. It has two types, routine and continuous:
    Routine hospice care includes regular visits by members of the care team.
    Continuous hospice care is provided during short periods of crisis (usually instead of hospitalization) when the patient needs continuous care to manage his or her pain and symptoms. This level of care is provided only as necessary to maintain the terminally ill patient at home. The care must be predominantly nursing care.
     
  • Inpatient hospice care
    General inpatient care is provided to manage the patient's pain and symptoms when this isn’t possible anymore at home. This might take place in a Medicare- or Medicaid-certified hospice inpatient facility, hospital, skilled nursing facility or residential hospice.
    Respite care is short-term care provided when the caregiver needs a break from his or her responsibilities of care. Respite care may be provided only on an occasional basis, usually for a three to five day time period. 
    Residential hospice care is provided in a freestanding facility that’s designed to be as homelike as possible, with personalized care provided 24 hours a day. When providing care at home is no longer possible, residential hospice care is a fitting alternative.  Room and board expenses are separate from hospice care and generally paid by patients or their families.

Payment information for hospice care

Hospice care is covered by most insurers, including Medicare, Medicaid and private insurers. Private pay options are also available. Our admission staff can help evaluate your coverage by calling 651-635-9173 or 1-800-261-0879. It is our policy to never refuse service to anyone, regardless of their ability to pay.

Our business office is able to answer questions about your hospice bill by calling 612-262-1779. For your convenience we also offer an online bill pay option.

Myths and facts about hospice

Myth: Hospice means giving up.
Truth: Hospice is actually about taking control and living well for the last days of life. It allows patients to live their final days in the comfort and familiarity of their home surrounded by family and friends.

Myth: Hospice actually helps people die.
Truth: Hospice keeps the patient comfortable and not suffering during their final days. Only medicines and actions to make the patient more comfortable are used or added. Dying is not hurried or delayed. Hospice is about living well during the final days of life.

Myth: Only people with severe pain are provided hospice care.
Truth: The hospice team treats the unique physical, emotional and spiritual needs of the patient, and focuses on comfort and having the highest quality of life possible. This is known as comfort care.

Myth: Hospice is only for patients with cancer.
Truth: Hospice is available to any person with a terminal illness when his or her primary care provider believes the patient has six months or less to live.

Myth: Hospice is expensive and only for the rich.
Truth: Hospice is available for anyone. In fact, hospice can cost less than hospital or nursing home care. Generally, hospice services are reimbursable expenses under Medicare, Medicaid and private insurance plans.

Myth: Reimbursement for hospice care is limited to six months.
Truth: Under federal law, hospice benefit does not have a time limit. 

Contact us

Call 612-262-2200 or 1-855-227-5111 for more information, consults or admission.

Support

Visit the Allina Health Foundation page; scroll to "Allina Health Funds" and select "Allina Health Hospice Fund." Or look for volunteer opportunities.

Allina Health Everyday Clinic

This is a retail clinic location. We offer basic services for minor injuries and illnesses for patients 18 months and older. We do not see visits for workers' or injury compensation.

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Everyday On Wheels

Everyday On Wheels mobile clinic is not wheel chair accessible due to the size of the vehicle. Patients should be able to safely climb a short set of stairs to enter the mobile clinic.

Please arrive 10 minutes prior to your scheduled appointment time and have your mobile phone available for the provider to contact you when they are ready to see you.

We've changed how we provide some services with your care and safety in mind. Expanded virtual care services are available to schedule online. You can also call your clinic for help finding the best option.

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What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

Health insurance coverage for physicals varies depending on your plan. Contact your insurance provider to verify coverage, especially if you've scheduled less than a year from your last physical exam.
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What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

Health insurance coverage for physicals varies depending on your plan. Contact your insurance provider to verify coverage, especially if you've scheduled less than a year from your last physical exam.
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