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Care to Connect

We understand that it is difficult when a loved one is in the hospital and you are not able to visit him or her in person.

Care to Connect allows family members and friends to visit loved ones who are a patient in hospital at Allina Health, using a secure video calling software. You can connect from anywhere using any internet-enabled device.

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Provider holding laptop with Care to Connect video calling software

What it is

Use this secure video calling software to connect with your loved one in the hospital when you can’t be together.

To get started, contact the hospital unit where your loved one is being treated and request a Care to Connect video call.

What to expect

  • Contact the hospital department where your loved one is located and tell the nurse you are interested in setting up a Care to Connect video meeting. If you do not know the hospital department phone number for your loved one, look for your location, call the main phone number listed, and ask for the department phone number for your loved one.
  • The unit staff will schedule a video meeting and send a primary family member an email with an invitation to join the meeting at an agreed date and time.
  • The family member can then forward the invite to other family members or friends inviting them to join the patient/family video meeting.

If this is your first time using Care to Connect, be prepared to download the Microsoft Teams® app to your device. View instructions on how to do this.

Good to know

Care to Connect is most suitable for people in the hospital who:

  • do not have their own electronic devices with video meeting capability (for example, an iPhone with FaceTime)
    OR
  • are not able to use their own electronic device (for example, they are in the ICU or in a unit where the use of personal devices is restricted).

Family members who wish to use Care to Connect will need to download the Microsoft Teams app to their personal electronic device.

Microsoft Teams is free to download and family members do not need to create an account as you will join the Care to Connect meeting as a guest.

Please note: Not all Allina Health locations offer Care to Connect and meetings are subject to staff availability.

Related links

Source: Caroline Stacey – Care to Connect Project Co-lead, Maia Hendrickson – Care to Connect Project Co-lead, Care to Connect training guide, and Care to Connect patient family instructions
Reviewed by: Maia Hendrickson – Consumer Experience Advisor, Caroline Stacey – Patient/Family Advisor and external consultant, Chris Nystrom – Allina IS, and Stephanie Johnson – Patient Experience Director, Mercy/Unity

First published: 10/30/2020
Last reviewed: 10/29/2020

Allina Health Everyday Clinic

This is a retail clinic location. We offer basic services for minor injuries and illnesses for patients 18 months and older. We do not see visits for workers' or injury compensation.

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Everyday On Wheels

Everyday On Wheels mobile clinic is not wheel chair accessible due to the size of the vehicle. Patients should be able to safely climb a short set of stairs to enter the mobile clinic.

Please arrive 10 minutes prior to your scheduled appointment time and have your mobile phone available for the provider to contact you when they are ready to see you.

We've changed how we provide some services with your care and safety in mind. Expanded virtual care services are available to schedule online. You can also call your clinic for help finding the best option.

If you are experiencing a medical emergency, call 911 or go to the Alert bell nearest emergency room.

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What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.