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Care to Connect

We understand that it is difficult when a loved one is in the hospital and you are not able to visit them in person.

Care to Connect allows family members and friends to visit patients in the hospital at Allina Health, using a secure video conferencing service. You can connect from anywhere using any internet-enabled device.


Learn more

Provider holding laptop with Care to Connect video calling software

When to use Care to Connect

Use this secure video conferencing service to connect with a patient in the hospital when you can’t be together.

To get started, contact the hospital unit where the patient is being treated and request a Care to Connect video call.

Good to know about Care to Connect

  • Contact the hospital department where the patient is located and tell the nurse you are interested in setting up a Care to Connect video meeting. If you do not know the hospital department phone number, look for your location, call the main phone number listed, and ask for the department phone number for your patient.
  • The unit staff will schedule a video meeting and send a primary family member an email with an invitation to join the meeting at an agreed date and time.
  • The family member can then forward the invite to other family members or friends inviting them to join the patient/family video meeting.

If this is your first time using Care to Connect, be prepared to download the Microsoft Teams® app to your device. View instructions on how to do this.

More information on Care to Connect

Care to Connect is most suitable for people in the hospital who:

  • do not have their own electronic devices with video meeting capability (for example, an iPhone with FaceTime)
  • are not able to use their own electronic device (for example, they are in the ICU or in a unit where the use of personal devices is restricted).

Family members who wish to use Care to Connect will need to download the Microsoft Teams app to their personal electronic device.

Microsoft Teams is free to download and family members do not need to create an account as you will join the Care to Connect meeting as a guest.

Please note: Not all Allina Health locations offer Care to Connect and meetings are subject to staff availability.

Related links

Source: Caroline Stacey – Care to Connect Project Co-lead, Maia Hendrickson – Care to Connect Project Co-lead, Care to Connect training guide, and Care to Connect patient family instructions
Reviewed by: Maia Hendrickson, Consumer Experience Advisor; Caroline Stacey, Patient Advisor consultant; Chris Nystrom, IS; & Stephanie Johnson, Mercy Patient Exp

First published: 10/30/2020
Last reviewed: 10/29/2020

Allina Health Everyday Clinic

This is a retail clinic location. We offer basic services for minor injuries and illnesses for patients 18 months and older. We do not see visits for workers' or injury compensation.

From the list below, please select the condition that best describes what you would like to be seen for. If you do not see what you are looking for, please visit an Urgent Care location or schedule a visit with your primary care provider.
I do not see my condition

Everyday On Wheels

Everyday On Wheels mobile clinic is not wheel chair accessible due to the size of the vehicle. Patients should be able to safely climb a short set of stairs to enter the mobile clinic.

Please arrive 10 minutes prior to your scheduled appointment time and have your mobile phone available for the provider to contact you when they are ready to see you.

We've changed how we provide some services with your care and safety in mind. Expanded virtual care services are available to schedule online. You can also call your clinic for help finding the best option.

Have you been to an Allina Health clinic or hospital before?

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What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.

What’s the reason for your visit?

Only these primary care appointments can be scheduled online. For all other appointments or with any questions, call 1-888-425-5462.