Allina Health headquarters
1-888-425-5462
Street address
The Commons at
Midtown Exchange
2925 Chicago Ave
Minneapolis, MN 55407

Get directions
Mailing address
Allina Health System
PO Box 43
Minneapolis, MN
55440-0043

Patient care help

1-888-425-5462

Patient care

Allina Health expects all staff members to follow the Allina Health Code of Conduct part of which states:

  • Patients are at the center of everything I do.
  • I treat everyone who entrusts us with his or her care with dignity and respect.
  • I respect the privacy of patients and families.
  • I keep the patient care environment safe.
  • I manage resources wisely for the benefit of our patients.

If you feel we have not lived up to these commitments, we encourage you to contact us.

If you're a clinic patient, please speak with the clinic manager. Look up your clinic phone number and when you call, ask to speak to the clinic manager.

Hospital contacts

If you're a hospital patient and have a concern or comment, please speak with the patient representative at your hospital.

Abbott Northwestern Hospital
Buffalo Hospital
Cambridge Medical Center
District One Hospital
Mercy Hospital
New Ulm Medical Center
Owatonna Hospital
Phillips Eye Institute
Regina Hospital
River Falls Area Hospital
St. Francis Regional Medical Center
United Hospital
Unity Hospital

You also have the option to contact The Joint Commission with a hospital concern via their Patient Safety Event online form or by emailing the joint commission. Learn more on The Joint Commission's Report a Patient Safety Event page.

Integrity line

If you are uncomfortable calling your clinic or hospital, you may contact the integrity line by:

Callers and web reports can remain anonymous. Calls and web reports are not traced or recorded.

To follow up on a web report, you must have your assigned report number.

What is the integrity line and what does it do?

The integrity line is a confidential, 24-hour service that can help address concerns about ethical conduct. A neutral third party operates the service on behalf of Allina Health.

After receiving a call or web report, the integrity line reports the concern to the Allina Health Corporate Compliance Department for appropriate follow-up and resolution.

Fraud prevention

How do you prevent fraud among your employees and contractors?

We provide detailed information to our employees, contractors and agents regarding federal and state false claims laws, penalties, and non-retaliation protections. We also make sure they know about the Allina Health Compliance Program and its policies for detecting and preventing fraud, waste and abuse.

All Allina Health employees must take annual compliance education. Compliance education is also required for our credentialed providers, vendors, and other workforce members. Requirements include the need to satisfy all federal and state mandated compliance education requirements.

To learn more, access the Centers for Medicare and Medicaid Services' education about fraud, waste and abuse detection and prevention at learner.mlnlms.com.

Policy: Integrity & Compliance Program

Policy: False Claims Acts