About Allina Health
Billing questions
Toll free
1-800-859-5077
Email us via our billing contact form
| Monday—Thursday | 8 a.m.—4:30 p.m. |
| Friday | 9 a.m.—4:30 p.m. |
Account questions
| 7 days a week | 6:30 a.m.—9 p.m. |
Patient care help
Patient care
Allina Health expects all staff members to follow the Allina Health Code of Conduct part of which states:
- Patients are at the center of everything I do.
- I treat everyone who entrusts us with his or her care with dignity and respect.
- I respect the privacy of patients and families.
- I keep the patient care environment safe.
- I manage resources wisely for the benefit of our patients.
If you feel we have not lived up to these commitments, we encourage you to contact us.
If you're a clinic patient, please speak with the clinic manager. Look up your clinic phone number and when you call, ask to speak to the clinic manager.
Hospital contacts
If you're a hospital patient and have a concern or comment, please speak with the patient representative at your hospital.
Abbott Northwestern Hospital
Allina Health Faribault Medical Center
Allina Health United Hospital – Hastings Regina Campus
Buffalo Hospital
Cambridge Medical Center
Mercy Hospital
Mercy Hospital – Unity Campus
New Ulm Medical Center
Owatonna Hospital
Phillips Eye Institute
River Falls Area Hospital
St. Francis Regional Medical Center
United Hospital
You also have the option to contact The Joint Commission with a hospital concern via their Patient Safety Event online form or by emailing the joint commission. Learn more on The Joint Commission's Report a Patient Safety Event page.
Integrity line
If you are uncomfortable calling your clinic or hospital, you may contact the integrity line by:
- calling 1-800-472-9301
- submitting a secure web report
Callers and web reports can remain anonymous. Calls and web reports are not traced or recorded.
To follow up on a web report, you must have your assigned report number.
What is the integrity line and what does it do?
The integrity line is a confidential, 24-hour service that can help address concerns about ethical conduct. Compliance Line, a neutral third party, operates the service on behalf of Allina Health. View ComplianceLine privacy policy.
After receiving a call or web report, the integrity line reports the concern to the Allina Health Corporate Compliance Department for appropriate follow-up and resolution.
Fraud prevention
How do you prevent fraud among your employees and contractors?
We provide detailed information to our employees, contractors and agents regarding federal and state false claims laws, penalties, and non-retaliation protections. We also make sure they know about the Allina Health Compliance Program and its policies for detecting and preventing fraud, waste and abuse.
All Allina Health employees must take annual compliance education. Compliance education is also required for our credentialed providers, vendors, and other workforce members. Requirements include the need to satisfy all federal and state mandated compliance education requirements.
To learn more, access the Centers for Medicare and Medicaid Services' education about fraud, waste and abuse detection and prevention at learner.mlnlms.com.
Health records
You have the right to see information in your health record. Your health record includes your medical history, health insurance information and how to contact you. Download the portions of your health record (MyChart) that are available in your Allina Health account.
Birth Certificates
Hospitals do not keep copies of birth certificates. In Minnesota, the state Office of Vital Records has information on how to get a copy of a birth certificate. In Wisconsin, the Wisconsin Department of Health Services has information on how to get a copy of a birth certificate.
Request using your Allina Health account
Use your free Allina Health account to submit an electronic request to send a full copy of your health record to:
- yourself, using the Patient access request for health information form
- someone other than yourself, using the Request to release and disclose patient information
With your Allina Health account you always have immediate access to select information in your health record including clinic visit summaries and notes, hospital discharge summaries, medicines, test results, immunizations and more. There is no need to submit a request, just sign in to your account.
Request using paper forms
Complete and send the appropriate paper form to request and send a copy of your health record to
- yourself, using the Patient access request for health information form
- someone other than yourself, using the Request to release and disclose patient information